Effective Date: 2025-04-01
At Wise Trading Group, UAB (“we”, “our”, “us”), we are deeply committed to maintaining the privacy and protection of your personal data. This Privacy Policy (“Policy”) describes how we collect, use, store, share, and protect your information when you visit our website at https://wisetg.com/ (“Site”) and use our services (“Services”). By accessing or using our Site and Services, you agree to the practices outlined in this Policy.
We understand the importance of privacy and take our obligations under applicable data protection laws seriously, including the General Data Protection Regulation (GDPR) and other relevant regulations. We aim to be transparent in how we process your data and provide you with the tools necessary to manage your rights.
1. Information We Collect
1.1. Personal Data
In the course of your use of our Site and Services, we collect personal data that you voluntarily provide to us. The types of personal data we collect may include:
- Name: The name you provide when you sign up, inquire, or interact with us through forms, emails, or other communication methods.
- Email Address: your email address used for correspondence, service-related communications, and marketing.
- Phone Number: your phone number, if provided, for communication purposes, including customer service, inquiries, or follow-ups.
- Company Name: your business name if applicable when you use our services in a business context.
- Message Communications: any messages, feedback, or inquiries you submit via our contact forms, emails, or other communication channels on the Site.
1.2. Technical and Usage Data
When you visit our Site, we automatically collect certain technical information to improve our Site and services and understand how visitors interact with our Site. This includes:
- IP Address: your IP address helps us identify your device and understand your general geographic location, as well as monitor and prevent fraudulent activities.
- Device Information: information about the device you are using to access the Site (e.g., type of device, operating system, browser type).
- Cookies and Tracking Technologies: we use cookies to collect data related to your use of the Site, including page views, session duration, and interactions with specific features of the Site. For more information about the cookies we use, please see our separate Cookie Policy.
1.3. Data Collected from Third Parties
In some cases, we may obtain personal data about you from third-party sources, such as publicly available databases or partners with whom we collaborate. This data may include information related to your business, job position, or other publicly available details.
2. How We Use Your Information
2.1. Provision and Enhancement of Services
We use the personal data we collect to provide you with the Services you request and to enhance and improve our Services. Specifically, we use your data to:
- Provide you with responses to inquiries, requests, or feedback.
- Process transactions, proposals, or contracts related to our Services.
- Communicate relevant information, including service-related updates, offers, and invoices.
2.2. Marketing and Communication
We may use your data to send you marketing communications, such as newsletters, promotions, and information about new features of our Services. These communications may be personalized based on your interests and interactions with our Site.
2.3. Legal Obligations and Compliance
We may process your data when required to comply with legal obligations or to fulfil contracts with you. This includes data processing required for financial record-keeping, responding to legal requests, and enforcing our legal rights.
2.4. Improvement and Customization
We analyze the data we collect to enhance the user experience on our Site and optimize the functionality of our Services. This includes:
- Monitoring Site usage to understand how users interact with the Site and identify potential areas for improvement.
- Personalizing content and advertisements to better suit your preferences and interests.
- Conducting user behaviour analysis to improve the overall user experience.
3. Cookies and Tracking Technologies
3.1. Overview of Cookies
A cookie is a small data file stored on your device when you visit a website. Cookies enable us to recognize your device and remember certain preferences or actions, such as language settings or login information, when you return to our Site.
We use cookies for a variety of purposes:
- Strictly Necessary Cookies: these are essential for the basic functioning of the Site, such as for user authentication and security.
- Performance and Analytics Cookies: these cookies collect information about how you use our Site, such as the pages you visit, and help us analyze and improve the performance of our Site.
- Advertising Cookies: these cookies are used to deliver targeted ads based on your browsing behaviour and preferences.
3.2. Cookies Management
You have the option to control and manage your cookies preferences. Most browsers allow you to refuse or delete cookies. For more information on how to manage cookies, please refer to our Cookie Policy.
4. Sharing Your Information
4.1. Third-Party Service Providers
We may share your personal data with trusted third-party service providers who help us perform certain business functions, including:
- Hosting Providers: third parties who provide hosting services for our Site.
- Analytics Providers: companies that provide analytics services to help us track user activity and optimize our Site.
These service providers are only permitted to use your data for the specific purpose for which they are engaged, and we take steps to ensure that they handle your data in compliance with this Policy and applicable data protection laws.
4.2. Advertising and Marketing
We may share your data with third-party advertising networks and marketing partners who assist in delivering targeted advertisements based on your interests. These parties may use cookies and similar technologies to gather information about your browsing activities on our Site and other websites.
4.3. Legal Disclosures
We may disclose your personal data if required by law or in response to legal requests from government authorities or third parties. This includes:
- Compliance with a legal obligation, such as court order, or other legal processes.
- Protection of our rights, property, and safety, or that of others, including for fraud prevention and risk management purposes.
5. Data Storage and Retention
5.1. Data Storage Location
We store your personal data within the European Union (EU). However, if necessary, your data may be transferred to and stored in jurisdictions outside the EU, provided that we take all necessary precautions to ensure its protection in accordance with applicable laws.
5.2. Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. After this period, we will securely delete or anonymize your data unless further retention is required for legal, regulatory, or contractual reasons.
6. Your Rights Under Data Protection Laws
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:
6.1. Right of Access
You have the right to request a copy of the personal data we hold about you and to obtain additional details about how we use and share that data.
6.2. Right to Rectification
You have the right to request the correction of any inaccurate or incomplete personal data that we hold about you.
6.3. Right to Erasure (Right to Be Forgotten)
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purposes it was collected for, or if you withdraw your consent (if applicable).
6.4. Right to Restrict Processing
You have the right to request the restriction of processing your personal data in certain situations, including when you contest the accuracy of the data or object to the processing.
6.5. Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller if technically feasible.
6.6. Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or in certain other cases.
6.7. Right to Withdraw Consent
Where we rely on your consent for processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided below.
7. Security of Your Data
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption: we use encryption to protect sensitive personal data during transmission.
- Access Controls: we restrict access to personal data to only those employees or third-party service providers who need it to perform their duties.
- Regular Audits: we perform regular audits and assessments of our data protection practices to identify and mitigate potential risks.
While we take reasonable steps to protect your personal data, please be aware that no data transmission or storage system can be guaranteed to be completely secure.
8. International Data Transfers
In certain circumstances, we may transfer your personal data to countries outside the European Economic Area (EEA). Such transfers will only occur if:
- The country receiving the data has been deemed to have adequate data protection laws by the European Commission, or
- We have implemented appropriate safeguards, such as Standard Contractual Clauses, to ensure that your data is adequately protected.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that data promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will indicate the “Effective Date” of the updated Policy. We encourage you to review this Policy regularly to stay informed about how we protect your personal data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
Wise Trading Group, UAB
Tel.: +370 5 2601711
Tel./whatsapp: +370 683 14227
Email: hello@wisetg.com
